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Hot weather

The Met Office (opens new window) has forecast hot weather across Guildford. Read our advice during hot weather.

Bin collections

Due to the high temperatures, our bin crews will be starting collections earlier than usual to help keep them safe in the heat. Please make sure your bins are out the night before, as collections will take place from 5.30am for the rest of the week. Thank you for helping our crews work safely during the hot weather.

High hedge disputes

Before you make a complaint

Before making a complaint, you should take these steps to try and sort the problem out yourself:

You should first speak or write to your neighbour. Explain what the problem is and how it's affecting you. You need to make at least three attempts, with at least two in writing before you complain. These attempts need to have been made less than four months before the date you submit a complaint.

Check the government's advice on resolving hedge disputes yourself (opens new window).

If you cannot resolve the issue yourself, you need to speak to a third-party mediation group. These groups provide someone to help you and your neighbour overcome the problem.