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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

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Search or comment on a planning application

What happens next?

How do we decide?

After the 21 day consultation period, a caseworker will visit the site. They consider all comments and other planning issues. Caseworkers decide based on:

  • design issues
  • privacy
  • traffic
  • access
  • landscaping
  • noise

The caseworker cannot decide based on:

  • private property matters
  • any effect on the value of the property
  • the loss of a view
  • anything covered by other legislation
  • the character or motives of an applicant

The caseworker will then recommend how we should answer an application. Sometimes we'll ask local councillors to consider the caseworker's recommendation. This would happen if:

  • there are lots of objections
  • the caseworker recommends we refuse to give planning permission

The council might disagree with the caseworker's recommendation. In this case, the Planning Committee discuss the application. The caseworker's report will be on the case file once we decide.

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