Toggle menu

We are experiencing some issues with our phone lines

We are working to fix the issue as soon as possible. We apologise for the inconvenience.

The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Lost or stray dogs

A stray dog is one that is in a public place or on private land, with no owner present to control it. Most stray dogs in Guildford are people's pets that have run off.

We are legally required to impound stray dogs roaming the borough. We use a contractor called Dogbusters to do this. We would like to reassure owners that dogs impounded in our borough will be housed in a licensed kennel where their welfare needs will be met. They will have a warm bed and be well fed. They will be bathed and taken to a vet if needed. Owners of dogs requiring a vet's care will be responsible for paying for this.

How to contact Dogbusters

You can call Dogbusters on 07769 972813 (this is a 24 hours/seven days a week service) or visit Dogbusters website.

Dogbusters care for the stray dogs we impound for seven days. After this time, new homes are found for unclaimed dogs. Dogbusters will scan each dog for a microchip and check collars and tags for identification and will contact the registered owner as soon as possible.

To complain about a neighbour who regularly allows their dog to stray, use our dog issue online form. We look into these complaints using antisocial behaviour legislation.

Lost dogs

If you have lost a dog, contact Dogbusters on the mobile number 07769 972813 (operates 24 hours a day, seven days a week). If they have your dog, they will let you know. If your dog has been impounded, a fee must be paid before the dog can be returned. This fee includes a government fee and is set by us. Once this fee is paid, Dogbusters will deliver your dog back to you.

If they do not have your dog, Dogbusters will keep your details and contact you if they find your dog.

You may also want to:

Register a missing dog


The fees for caring for stray dogs are:

  • first day or part of: £120.00
  • second day or part of: £140.00
  • third day or part of: £161.00
  • fourth day or part of: £189.00
  • fifth day or part of: £218.00
  • sixth day or part of: £247.00
  • seventh day or part of: £285.00