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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

View your business rates account

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Once you have been through a short registration process you can: 

  • log in at a time that suits you - 24 hours a day, 7 days a week 
  • view account balances, see what you've paid and when 
  • change payment method or bank details, and set up a Direct Debit 
  • view details of your Business Improvement District (BID) levy 
  • request a copy bill 
  • upload documents 

You'll just need to: 

  1. sign up for a MyGuildford Account 
  2. Once you're signed up, sign into your new MyGuildford Account and click the 'Business Rates' tile 
  3. follow the on-screen instructions (you'll need your business rates account number, which can be found on your latest bill) 
  4. your account is validated, and you can now access your account 

With a MyGuildford Account you can also: 

  • check your bin collection day 
  • pay your business rates  
  • manage your council services including our commercial waste service 
  • get a quicker response to your requests, track the progress of your requests and get information based on your address 

Register or sign in to your MyGuildford Account

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