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Have your say on the future of local councils in Surrey

Take part in a landmark Government consultation on proposals to replace Surrey's current councils with up to three larger authorities. We support a three unitary approach - Find out more and read our consultation question guide.

Join us at an online or in-person event where you find out more about Local Government Organisation, ask questions and find out how to have your say. 


Planned maintenance to our phone payment system

We will not be able to take payments over the phone from 5.30pm on Tuesday 15 July to Wednesday 16 July. This is whilst we carry out some essential maintenance. We apologise for any inconvenience. 

 

High hedge disputes

Before you make a complaint

Before making a complaint, you should take these steps to try and sort the problem out yourself:

You should first speak or write to your neighbour. Explain what the problem is and how it's affecting you. You need to make at least three attempts, with at least two in writing before you complain. These attempts need to have been made less than four months before the date you submit a complaint.

Check the government's advice on resolving hedge disputes yourself (opens new window).

If you cannot resolve the issue yourself, you need to speak to a third-party mediation group. These groups provide someone to help you and your neighbour overcome the problem.