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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Our website is in beta testing. To find out what that means and to give us feedback, please visit our beta website page.

Find out if your property is in a smoke control area

What are smoke control areas?

Many parts of the UK are smoke control areas where you cannot emit smoke from a chimney unless you're burning an authorised fuel or using 'exempt appliances', for example burners or stoves.

You must not buy an unauthorised fuel for use in a smoke control area, unless it is to be used in an exempt appliance.

You can be fined up to £1,000 if you break the rules.

Do you live in a smoke control area?

Check our interactive smoke control areas map to find out if you live in a smoke control area.

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