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Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form.

Mortgage repossession or bankruptcy

How to apply

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links
  • if you're using a computer or laptop these will be on the right-hand side of the screen
  • if you're using a mobile device, click 'quick links
  1. in the list of quick links find 'apply for or cancel an exemption'  link.
  2. Select which exemption you are applying for and fill in the form. You'll need to:
  • tell us the date the property became unoccupied
  • upload a photo of a document that confirms:
    • the date of the repossession from your lender, or
    • the bankruptcy order.