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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Council tax

Pay your council tax

Pay with your debit or credit card online, or call 0330 123 0081.

View your council tax account

Once you have registered for a MyGuildford account, you can also choose to access information about your council tax bill.

Apply for a single person discount for council tax

If you are the only adult living in your home, you can apply for a 25% discount on your council tax bill.

Apply for a student exemption from council tax

Full-time students do not pay council tax. If you live in a hall of residence, you won't get a council tax bill. If you live off campus, you need to register for council tax.

Report a change that may affect your council tax

You need to tell us about any changes that could affect your council tax.