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Upcoming elections

Get ready to vote on 7 May 2026 for who will represent you on West Surrey Council. This will replace Surrey County Council and 11 borough and district councils (including Guildford) from 1 April 2027.

Find out more information about the upcoming election.

Planned maintenance to our payment system

Due to scheduled maintenance, our payment system will be unavailable from 5pm until 7pm today (Monday 20 April). 

During this time you will not be able to make any payments online. We apologise for the inconvenience. 

Prioritising applications

How do we prioritise your Housing Register application?

Once we have accepted you onto the Housing Register, we assess your housing needs based on a banding system.

The banding scheme is explained in the housing allocation scheme (PDF, 559 KB).

Housing needs vary, for example, you may:

  • live somewhere that has a serious effect on the your health
  • are an under-occupying household and want to downsize
  • you need to move so your current council property can be repaired or modernised

Waiting times vary depending on a number of different factors:

  • priority banding
  • the number of bedrooms you need 
  • how selective you are over the type of property you want to live in
  • how selective you are over where in the borough you want to live in