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Our payment system will be down from 8am Saturday 8 November until 4pm.

You'll be unable to make payments to us. This is for essential maintenance. We apologise for any inconvenience.

Decision on local government reorganisation

The Government has confirmed that Surrey will move to a two-unitary council model following its review of local government arrangements. Read our full story and future steps.

Corporate Customer Charter

Our promise to you 

We're committed to providing you with outstanding customer service whenever and however you choose to contact us. We monitor our standards of service and work to improve ourselves based on your feedback. You can view our new Corporate customer charter here:

Corporate customer charter (PDF, 84 KB)