Make a complaint to the council

What complaints do we deal with?

A complaint is an expression of dissatisfaction about anything we have done, or perhaps, not done. It might be about: 

  • failure to deliver a service​ 
  • delay in providing a service​ 
  • unsatisfactory quality of a service​ 
  • the behaviour of a member of our staff​ 
  • failure of our staff in following council policy​
  • the policy itself