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Have your say on the future of local councils in Surrey

Take part in a landmark Government consultation on proposals to replace Surrey's current councils with up to three larger authorities. We support a three unitary approach - Find out more and read our consultation question guide.

Join us for a special online engagement session hosted by the Leaders of Guildford and Waverley Borough Councils on Thursday 3 July from 7pm to 8pm via Microsoft Teams. We'll explain what Local Government Reorganisation is, outline the different options being considered, and show you how to get involved. Sign up for the session (opens new window).

Make a complaint to the council

What complaints do we deal with?

A complaint is an expression of dissatisfaction about anything we have done, or perhaps, not done. It might be about: 

  • failure to deliver a service​ 
  • delay in providing a service​ 
  • unsatisfactory quality of a service​ 
  • the behaviour of a member of our staff​ 
  • failure of our staff in following council policy​
  • the policy itself

Complaint policies

Complaints: Housing Tenants & Leaseholders   

The Housing Ombudsman published its complaint handling code (opens new window) in April 2024.  The codes outlines what you can and should expect from us as your landlord when you complain.  

A key part of the code is for us as your landlord to annually self-assess our performance against the code. 

Annual Complaints Report 2024-2025 (PDF, 677 KB)