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Have your say on the future of local councils in Surrey

Take part in a landmark Government consultation on proposals to replace Surrey's current councils with up to three larger authorities. We support a three unitary approach - Find out more and read our consultation question guide.

Join us at an online or in-person event where you find out more about Local Government Organisation, ask questions and find out how to have your say. 


Weather warning

The Met Office has issued a yellow weather warning for heavy rain and thunderstorms from Friday 18 July and an amber weather warning on Saturday 19 July. Read our advice during severe weather for more information.  


Essential maintenance to our planning services

There will be disruption to our planning services from Thursday 17 July to Saturday 19 July. This is whilst we carry out some essential maintenance. You will not be able to search or comment on a planning application during this time. We apologise for any inconvenience. 

Make a complaint to the council

What complaints do we deal with?

A complaint is an expression of dissatisfaction about anything we have done, or perhaps, not done. It might be about: 

  • failure to deliver a service​ 
  • delay in providing a service​ 
  • unsatisfactory quality of a service​ 
  • the behaviour of a member of our staff​ 
  • failure of our staff in following council policy​
  • the policy itself

Complaint policies

Complaints: Housing Tenants & Leaseholders   

The Housing Ombudsman published its complaint handling code (opens new window) in April 2024.  The codes outlines what you can and should expect from us as your landlord when you complain.  

A key part of the code is for us as your landlord to annually self-assess our performance against the code. 

Annual Complaints Report 2024-2025 (PDF, 677 KB)