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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Complaints and compliments

We are committed to providing a high standard of service to everyone we deal with.

In the first instance, please report your issue directly to a service area. This is the quickest way to get your issue resolved. 

Common requests include:

View all our report forms

Still want to log a formal complaint?

We recognise that sometime things can go wrong and customers may feel they are not receiving the level of service we want to deliver. Complaints are a valuable source of feedback and help us to identify areas where we need to improve. 

Make a complaint

Let us know when we are getting it right

Give us a compliment

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