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Have your say on the future of local councils in Surrey

Take part in a landmark Government consultation on proposals to replace Surrey's current councils with up to three larger authorities. We support a three unitary approach - Find out more and read our consultation question guide.

Join us for a special online engagement session hosted by the Leaders of Guildford and Waverley Borough Councils on Thursday 3 July from 7pm to 8pm via Microsoft Teams. We'll explain what Local Government Reorganisation is, outline the different options being considered, and show you how to get involved. Sign up for the session (opens new window).

Complaints and compliments

We are committed to providing a high standard of service to everyone we deal with. In the first instance, please report your issue directly to a service area. This is the quickest way to get your issue resolved. 

Common requests include:

View all our report forms

Still want to log a formal complaint?

We recognise that sometime things can go wrong and customers may feel they are not receiving the level of service we want to deliver. Complaints are a valuable source of feedback and help us to identify areas where we need to improve. 

Make a complaint

Let us know when we are getting it right

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