14 March - we are upgrading our website platform this morning. We hope you won't experience any loss in service as we do the work. During this time access to garden waste renewals and missed bin reporting will be offline, apologies for any inconvenience caused, we don't anticipate the work taking more than a few hours.

Report a missed bin collection

If your bin has a label attached to the handle this will explain why it was left. If not, and it was ready for collection before 6.30am, you can report the missed bin using the Report a missed bin collection form. The missed bin collection form will ask for your postcode and then guide you through the process of reporting.

To check why your bin may not have been collected, please read our icon Waste Collection Service Guidelines. [518.19KB]

Please note: you must report a missed bin collection within two working days of the scheduled collection. You can check your scheduled bin collection days by entering your postcode on Bin collection days.