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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

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Report a missed bin collection

Due to Coronavirus, we are taking extra precautions which may impact our normal schedule. Do not wait longer than the normal 2 working days to report any issues.

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To make sure you can report the missed bin, check the following things: 

  • Did you leave your bin out on time? We will not empty your bin if you do not leave them at your collection point by 6.30am on your collection day. This is usually the edge of your property closest to the road. You do not need to do this if you have an alternative arrangement like an assisted collection. 
  • Is there a label on your bin? We'll attach a label to your bin if we're unable to collect it. The label will explain why we've left it. If your bin has a label, it is not a missed collection.
  • How long ago did we miss your bin? You must report your missed bin within two days of the collection date. You can check your bin collection days on our website. If it's been more than two days since we missed your bin, you'll have to wait until your next collection day. 

Report a missed bin collection

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