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Report a missed bin collection

Important information. Over the Christmas period, only refer to the day and date listed under the 'Next Collection' column for your next weekly waste collection. The 'Days' column will list extra days during the festive period - these extra days can be ignored.

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To make sure you can report the missed bin, check the following things: 

  • Did you leave your bin out on time? We will not empty your bin if you do not leave them at your collection point by 6.30am on your collection day. This is usually the edge of your property closest to the road. You do not need to do this if you have an alternative arrangement like an assisted collection. 
  • Is there a label on your bin? We'll attach a label to your bin if we're unable to collect it. The label will explain why we've left it. If your bin has a label, it is not a missed collection.
  • How long ago did we miss your bin? You must report your missed bin within two days of the collection date. You can check your bin collection days on our website. If it's been more than two days since we missed your bin, you'll have to wait until your next collection day. 

Report a missed bin collection