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Have your say on the future of local councils in Surrey

Take part in a landmark Government consultation on proposals to replace Surrey's current councils with up to three larger authorities. We support a three unitary approach - Find out more and read our consultation question guide.

Join us for a special online engagement session hosted by the Leaders of Guildford and Waverley Borough Councils on Thursday 3 July from 7pm to 8pm via Microsoft Teams. We'll explain what Local Government Reorganisation is, outline the different options being considered, and show you how to get involved. Sign up for the session (opens new window).

Make a complaint to the council

What is not a complaint?

Formal complaints about our services will only be investigated if you have already reported your issue to the correct service area for a resolution. We may reject your complaint if there is no evidence that you have already done this. 

Report an issue

There are certain subject areas that we would not consider as a complaint.

These include: ​ 

  • the first-time you make a request for service (such as removal of fly-tipping, missed waste collection, reporting noise nuisance, or reporting a housing repair) ​  
  • a request for information or an explanation of council policy (such as why the council tax is set at a certain level) ​ 
  • disagreement with a council policy decision

There are some occasions when a complaint is not dealt with under this policy. This includes when there is a separate appeal or review procedure. This may be an internal council procedure or external legal process through the courts. If this is the case, we will explain this when you first contact us. We will tell you what to do next. 

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