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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Understanding your rent payments

How do I pay my council rent?

We have different payment methods available to pay your rent. 

Online payment

Make a payment by debit or credit card

Direct Debit

If you rent your home from the Council or have an equity share home from the Council, direct debits can be collected any day of the week or month. For more information regarding direct debits and to set up a direct debit, please contact the Housing Team on 01483 505050.

Post Office

You may pay in cash or using a debit card at any Post Office or Payzone outlet in the UK. You will need a rent payment card to make a payment. If you have any questions regarding rent payment cards or need to order a replacement, please contact the Housing Team on 01483 505050.


We do not accept cheques. Please use one of the other payment methods on this page. You can find out more about Withdrawal of cheques page. 

Automated Telephone Payment (ATP)

For those that want to ring to make a payment, you can do so calling the number below.

ATP Tel: 03300 889584

Paying into our bank - HSBC in North Street, Guildford

You can pay at the Council's bank, there is no extra charge to you for paying in cash for council tax or rent.

Please remember to quote your reference number when making payments to the Council.

Our bank details for HSBC, North Street, Guildford are:

  • sort code: 40-22-26
  • account number: 71850636