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Have your say on the future of local councils in Surrey

Take part in a landmark Government consultation on proposals to replace Surrey's current councils with up to three larger authorities. We support a three unitary approach - Find out more and read our consultation question guide.

Join us at an online or in-person event where you find out more about Local Government Organisation, ask questions and find out how to have your say. 


Weather warning

The Met Office has issued a yellow weather warning for heavy rain and thunderstorms from Friday 18 July and an amber weather warning on Saturday 19 July. Read our advice during severe weather for more information.  


Essential maintenance to our planning services

There will be disruption to our planning services from Thursday 17 July to Saturday 19 July. This is whilst we carry out some essential maintenance. You will not be able to search or comment on a planning application during this time. We apologise for any inconvenience. 

Information and help for council tenants

2025-26 Tenant Satisfaction Measures survey

Our 2025-26 Tenant Satisfaction Measures survey will be carried out by Acuity Research, an independent market research company that specialises in the housing industry.

Acuity Research provides tenant satisfaction surveys and many other research services across the housing sector. They also provide benchmarking services, data analytics and customer analysis to improve services and engage with residents across the country. They have been working with social housing organisations to measure and understand resident satisfaction since 1998.

Who will be contacted?

Residents will be contacted by phone, email or SMS text with the aim of interviewing a wide range of tenants. The survey should take no more than 10 minutes to complete.

The caller will phone from 01483 928083 introduce themselves as Acuity Research and say that they are working on behalf of Guildford Borough Council.

If you have any questions about this survey, please contact Customer Services at Guildford Borough Council on 01483 505050 or customerserivces@guildford.gov.uk or Heather Metivier at Acuity on 01273 287114 or acuity@arap.co.uk