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Technical issues with our phone lines

We're experiencing technical issues with our phone lines. We're working hard to fix this and apologise for any inconvenience.

You can contact us using our self service pages. 

Insurance for Guildford Borough Council leasehold flat owners

Information on how to make an insurance claim if you are a Guildford Borough Council leasehold flat owner. We have chosen Protector Insurance as the provider of buildings insurance cover.

Further information and guidance can be found in the following documents:

Policy Summary (PDF, 131 KB)

Summary of Cover 2025 (PDF, 455 KB)

Leaseholders Policy wording renewal (PDF, 392 KB)

If you need to contact Protector Insurance or make a claim the policy number is: 1887781.

Please contact Protector Insurance on:

Please quote the policy number, Guildford Borough Council, and your address.