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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Insurance for Guildford Borough Council leasehold flat owners

Information on how to make an insurance claim if you are a Guildford Borough Council leasehold flat owner. We have chosen Protector Insurance as the provider of buildings insurance cover.

Further information and guidance can be found in the following documents:

Icon for pdf Policy Summary [311.44KB]

Icon for pdf Summary of cover - Renewal 2021 [724.7KB]

Icon for pdf Policy wording renewal 2021 [870.43KB]

If you need to contact Protector Insurance or make a claim the policy number is: 1887781.

Please contact Protector Insurance on:

Please quote the policy number, Guildford Borough Council, and your address.