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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Pay your business rates

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Help for businesses during coronavirus

Business rates are charged on most non-domestic properties, like:

  • shops
  • offices
  • pubs
  • warehouses
  • factories
  • holiday rental homes or guest houses

You'll probably have to pay business rates if you use a building or part of a building for non-domestic purposes. Find out how business rates are calculated.

Pay your business rates by direct debit​​​​​​

Direct debit is the easiest way to pay. It's simple, safe and secure, and you only need to give us your details once.

Download the Icon for pdf direct debit form [334.81KB]. Complete it and send to Guildford Borough Council, Millmead House, Millmead, Guildford GU2 4BB. Payment is collected on the second of the month.


Pay your business rates using your debit or credit card

Pay by phone

Make a payment by calling 03300 889 584. Available 24 hours a day, seven days a week. You can use your debit or credit card to pay.

Pay by standing order or online banking

Pay by standing order or online banking by using the account details below. You must quote your 10-digit business rate account number so that payment goes into your account. Payment is due by the 2nd of the month.

The bank details are:
Sort code: 40-22-26
Bank account number: 21850652