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We are experiencing some issues with our phone lines

We are working to fix the issue as soon as possible. We apologise for the inconvenience.

The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Pay for an invoice you have received

Invoices can be paid in the following ways:

Direct debit

Direct debit is the easiest way to pay. Download the Icon for pdf direct debit form [40.65KB] and fill out and return by post to Financial Services, Guildford Borough Council, Millmead House, Millmead, Guildford, Surrey, GU2 4BB.

Online

Pay invoices online.

By phone

Call 03300 889584 (automated service).

At the bank

Payment can be made at any bank using a bank credit slip. If payment is made at a bank other than HSBC, or your own bank, you may be charged.

  • payment is made when it is received and identified in the correct department
  • in all cases the invoice number must be quoted to ensure your account is correctly credited

To discuss payment of an invoice you have received, email customerservices@guildford.gov.uk or call 01483 505050.

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