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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Search or comment on a planning application

We are currently experiencing a server issue which is affecting the search and commenting on planning applications. We are working to fix the issue as soon as possible. We apologise for the inconvenience.

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Search for information about a planning application

You can search for a planning application. Make a simple search by entering an application number or part of an address. You can use the advanced search tab to narrow down the results.

If you want to find building control information, click 'search' at the top of the page. Select 'Building Control' from the drop down box.

Search for a planning application

For more information about the location of planning applications, use our interactive planning map.

Comment on a planning application

We are currently experiencing high volumes of public comments. Particularly for planning applications 21/P/01283 and 21/P/01306. Comments are taking at least 20 working days to process. This means they will not appear online until they're checked and registered. Where we receive a lot of comments by email, we will upload these in batches and not individually. Comments submitted online will be completed first. Please use this page to submit a comment online. We are also experiencing a server issue which is affecting the search and commenting on planning applications. We are working to fix the issue as soon as possible. We apologise for the inconvenience.

Use our public access portal to make comments about a planning application. The portal is available for the public to sign up to. If you do not have an account, you'll need to create one. Your comment must either support or oppose the application, it cannot be neutral. We aim to submit your comments and make them available online in ten working days. This might take longer if we're busy.

Please only send us your comments once. If you submit something online, do not send the same comment by email or post. This makes it take longer for us to upload comments and make them available to a caseworker.

The public can see any comments you make online. Your name will appear next to your comments, but we'll remove other personal information. Any comments we publish stay online for four years.

We will not put comments online if they make disparaging remarks about either:

  • the owner of a property
  • anyone who can be directly or indirectly identified

Comment on a planning application

For more information about the location of planning applications, use our interactive planning map.

What happens next?

How do we decide?

After the 21 day consultation period, a caseworker will visit the site. They consider all comments and other planning issues. Caseworkers decide based on:

  • design issues
  • privacy
  • traffic
  • access
  • landscaping
  • noise

The caseworker cannot decide based on:

  • private property matters
  • any effect on the value of the property
  • the loss of a view
  • anything covered by other legislation
  • the character or motives of an applicant

The caseworker will then recommend how we should answer an application. Sometimes we'll ask local councillors to consider the caseworker's recommendation. This would happen if:

  • there are lots of objections
  • the caseworker recommends we refuse to give planning permission

The council might disagree with the caseworker's recommendation. In this case, the Planning Committee discuss the application. The caseworker's report will be on the case file once we decide.

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