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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Understanding cookies

Cookies used on our website

Cookies on guildford.gov.uk

We limit cookies as much as possible however we do use them when we feel it will lead to improved user experience. The tables below show what cookies we use and where.

These are the cookies that are used on the main website www.guildford.gov.uk.

Cookies on main website
Cookie nameWhat the cookie doesHow long it lastsType
.AspNet.ApplicationCookieRandom string identifying browsing session to serverUntil user exits browserSession
guildfordacceptedcookieThis records that the user has accepted the cookies policy
that is displayed at the start of a new session.
Until user exits browserSession

 

Cookies used on specific subpages

My GuildfordAccount

MyGuildford Account uses cookies. Please visit the Salesforce webpage directly to find out more.

Planning consultation webpages 

These are the cookies that are used on the planning consultation pages.

You can also visit the planning consultation cookies pages directly to find out about the cookies used.

Planning consultation pages
Cookie nameWhat the cookie doesHow long it lastsType
JSESSIONIDThis cookie contains a session key that
allows the application to give you an
individual user session and remember
who you are (if you have logged in) and
where you are in any workflow
(eg. answering a multi-page questionnaire).
Until user exits browserSession
ECONSLOGON

If you have logged in with a username and
password, this cookie only stores a unique token
that our application uses to identify who you are.
It does not store any information that anyone else
could use to identify you. This cookie can persist even
after the browser has been closed if you tick
the 'keep me logged in' checkbox when you log in,
allowing you use the application without having to log in again.

Until browser close, or logout,
or if asked to 'remember me'
then +14 days

Session  or Persistent
ECONSUSERPREFSThis cookie remembers any viewing preferences
(eg. how many rows to show on a table etc)
so you don't have to set them each time you view
information in the application.
After 1 monthPersistent

 

Cookies used for transparency purposes

ModernGov

These are the cookies that are used on our council minutes, meetings, agendas etc. pages.

ModernGov pages
Cookie nameWhat the cookie doesHow long it lastsType
ASP.NET_SessionIdRandom string identifying browsing session to server.Until user exits browserSession

 

Webcasting

Please visit the Public-i webcasting cookie pages directly to find out more about the cookies used.

Cookies used for analysis and improvement

Google Analytics

We use Google Analytics software to collect information about how you use www.guildford.gov.uk, we don't allow Google to use or share our analytics data.

You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

These are the cookies that Google Analytics uses.

Google Analytics
Cookie nameWhat the cookie doesHow long it lastsType
_gaThis helps us count how many people visit guildford.gov.uk by tracking if you've visited before.2 yearsPersistent
_gidThis helps us count how many people visit guildford.gov.uk by tracking if you've visited before.24 hoursPersistent

 

Siteimprove

We use Siteimprove to learn more about how people use the website.

These are the cookies that Siteimprove uses.

Siteimprove
Cookie nameWhat the cookie doesHow long it lastsType
siteimproveses

This cookie is used purely to track the sequence of pages a visitor looks at
during a visit to the site. This information can be used to create user journeys
and enable visitors to find relevant information for quickly.

Until user exits browserSession
nmstat

This cookie is used to help visitors' use of the website.
It is used to collect statistics about site usage, such as when the visitor last
visited the site. This information is then used to improve the user experience
on the website. This Siteimprove Analytics cookie contains a randomly
generated ID used to recognize the browser when a visitor reads a page.
The cookie contains no personal information and is used only for web analytics.

Expires after 1000 daysPersistent

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