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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Understanding cookies

What do we use cookies for?

We use cookies to measure how people use the website, so it can be updated and improved based on user needs. Cookies on our website are not used to identify you personally.

The type of cookies we use :

  • are fundamental to the use of the site (known as a session cookie)
  • help us evaluate and improve our site usage and plan improvements using Google Analytics and Siteimprove (session cookie)
  • enhance the site. We sometimes use photo and video content from other websites, for example, YouTube. Pages with embedded content, such as video, may present cookies from these sites. These are third party cookies, and as we do not have control over these sites, you should check the third party website for more information.