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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

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Ventilation and extraction statement

This is required if your project involves buildings: 

  • in class A3, A4, A5, B1(light industrial) or B2 (general industrial)
  • used for significant retail, business, industrial or leisure purposes
  • which have or will have substantial ventilation or extraction equipment installed

Read more information in:

  • our Local Plan 2003 (Policy G1(3))
  • the National Planning Policy Framework 2019 (Paras 170 & 180 and for noise para 29 and footnote 27)

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