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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Accessible homes

This is required for residential sites of 25 or more properties. You need to provide a housing mix plan showing which properties will be accessible.

Make sure that:

  • 10% of new homes meet the criteria for 'accessible and adaptable dwellings' set out in the Building Regulations M4 (2)
  • 5% of new homes meet the criteria for 'wheelchair user dwellings' as set out in the Building Regulations M4 (3)

Read more information in our Local Plan: Strategy and Sites 2019 (Policy D2 and H1 (4)).