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We are experiencing some issues with our phone lines

We are working to fix the issue as soon as possible. We apologise for the inconvenience.

The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Apply for a commercial waste collection

General waste collection

Our general waste collection service is for non-recyclable waste. This is often called refuse waste. We can give advice to your business on the best ways to reduce, reuse and recycle.

You can combine our general refuse service with a recycling collection - mixed recycling, glass and cardboard. Ensuring your waste is separated out correctly.

Collection frequencies

Collections are as often as you need, from Monday to Saturday, between 5.30am and 1pm.

In Guildford town centre, we offer a general waste sack collection service every weekday evening, so your waste can be collected as often as you need.

We work on Bank Holidays, your collection day will remain the same. Except for any changes over Christmas and New Year.

Container type

Wheeled bins

We offer wheeled refuse bins in 360 litres, 770 litres and 1100 litres sizes. Charged per amount each bin is emptied. You can have as many bins as you may need.


This works for businesses that produce different amounts of waste or have no space for a container. You can present as many or as few sacks as you need for each collection.

Grey trade waste sacks are 80 litres in size and are sold in quantities of 50. We deliver your sack order to your premises.

Additional emptying of refuse containers

If your business has had a busy week, or you have a planned an event, we can schedule another time to empty your refuse containers. Please contact us to arrange this.