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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Apply for a commercial waste collection

Cardboard

Free cardboard collections if you subscribe to one of our other commercial waste services.

Collection frequencies

If you regularly have large quantities of cardboard:

  • Our service operates Monday to Friday, between 5.30am and 1pm.
  • The town centre collection takes place on Tuesday and Thursday. Present your loose cardboard in front of your premises by 9.30am at the latest.

If your cardboard quantities are unpredictable:

You can email or call us and request a collection. This can be once a month, or once every few months.

Container type

We ask customers to store their cardboard in a sheltered area to keep it dry. We collect cardboard loose. Bins for cardboard can be provided, which can be discussed with a member of our commercial waste and recycling team.

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