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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Get licensing advice

Application advice service

Fee: £80

  • this is an application checking service and includes up to one hour of an officer's time. This can be over the phone or at our council offices. It does not include a site visit
  • you will get advice on the application process, form, plans and conditions
  • you will get a short guidance report, including how to submit your application to meet the requirements
  • you can get extra time with an officer, charged at £60 per hour, paid in advance
  • this service usually takes 10 working days