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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Get licensing advice

Full application checking service

Fee: £241.19

  • the full application checking service includes up to four hours of officer' time, including a site visit/meeting
  • we will help you understand any issues with your application
  • you will get written guidance on your application and how it could be submitted
  • you can get extra time with an officer, charged at £60 per hour, paid in advance
  • extra environmental health officer time is also available, charged at £75 per hour, paid in advance. They can offer you advice on public nuisance and public safety
  • this service usually takes 15 working days

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