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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Apply for planning permission

What happens after I apply for planning permission?

If you've sent us everything we need, we'll send a letter confirming your application has been validated. If you have not sent us everything we need, we'll request the extra information or fee. You need to provide this within two weeks after we send the letter. If two weeks pass and we do not hear from you, we'll return the application to you or your agent. This means you'll have to submit the application again.

The decision process

There are three stages to our decision process:

The decision process takes a different amount of time depending on the type of application. We aim to decide within:

  • 8 weeks for householder and minor applications
  • 13 weeks for major applications
  • 16 weeks for an application with an Environmental Impact Assessment.

You can find out when we're likely to decide on your application online. Enter your reference number and open the 'Important Dates' tab. The expected decision date is shown in the 'Expiry Date' field.