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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Apply for a private hire operator licence

You need a private hire operator's licence for any pre-booked work such as airport transfers, hen or stag nights or similar work. 

If your vehicle can carry up to eight passengers, you need a private operator's licence.  Anything above eight seats requires the licence to be obtained from Driver and Vehicle Standards Agency (DVSA)

Please read our Icon for pdf updated taxi policy 2021 [1.46MB] before starting your application.

We offer pre-application advice on this licence.

Before you apply

To apply for a private hire operator's licence, you must be able to show:

  • you must also be a 'fit and proper person' - which means your background and character will be checked. We may carry out an enhanced criminal records check from the Disclosure and Barring Service (DBS)
  • you have Planning and building control or a certificate of lawful use for your operating base
  • if your operating base is open to the public you must have public liability insurance for the premises
  • the name of your business does not include the word 'taxis' or 'cabs'


Private Hire Operator's Licence (new/renew) - £970.97

Apply for a licence

To apply for a private hire operator's licence, follow these steps:

  • complete the Icon for pdf Private hire operator licence application form [431.23KB]
  • the correct fee payable by credit or debit card
  • provide photo I.D for each applicant. We will only accept a passport or DVLA driver's licence
  • provide a basic DBS check certificate issued within the last three months for each applicant
  • provide a list of vehicles and drivers that you will be operating
  • proof of right to live and work in the UK for each person named on the application