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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Advice for severe weather

Snow, ice and fog advice

Dense fog

When a Met Office fog warning is issued, travel plans may need need to change and driving can be dangerous.

Tips for driving in dense fog include:

  • Drive slowly, using only dipped headlights 
  • Use your fog lights 
  • Beware of freezing fog

Heavy snow and ice

When colder weather is forecasted, make sure you know what to do:

  • Avoid travel if possible
  • If you must travel - make sure you have warm clothes, food, water, boots, a torch, and a spade in your vehicle
  • Let someone know your route if you're driving, and when you expect to arrive
  • Take care around gritters
  • Slow down - it can take 10 times longer to stop in snow and ice
  • Use the highest gear to avoid wheel spin
  • Manoeuvre gently, avoiding harsh braking and acceleration. If you start to skip, gently ease off the accelerator, and avoid braking. If braking is necessary, pump the brakes rather than slamming them on
  • If you get stuck, stay with your car and tie something brightly coloured to your aerial

Colder temperatures also mean heart attacks, strokes, and respiratory infections are all much more likely. Keep in touch with vulnerable neighbours, friends and family who may be at risk.

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