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Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

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Apply for or renew a private hire vehicle licence

Plate exemption

In order to be considered for plate exemption, the work you carry out must be exclusively or primarily chauffeured private hire work. This means that you provide the chauffeur and vehicle to a business or person, and the display of a licence plate may affect the security of the person you are carrying.

To apply for plate exemption, you will need:

  • completed Icon for pdf private hire vehicle plate exemption application form [220.09KB]
  • a letter from you explaining why you should be exempt
  • letters from clients showing the vehicle is required for chauffeured work and why the display of a plate would be a risk to the client
  • three months of booking records for all operators the driver works for, showing that the vehicle is used for chauffeured work 
  • invoices for each named client who has given a letter in support of your application 

It is expected that 80% of the booking records supplied should be for the named clients who have supplied letters.


The booking records should show:

  • date and time and location of pick-up
  • name of passenger
  • contact details of passenger
  • the destination
  • time the booking was made
  • time the booking was given to the driver
  • plate number and badge number of the vehicle and driver attending the booking
  • price for the booking
  • time the booking was completed

It is the applicant's responsibility to ensure the records you supply are clear and include all of the above information. Failure to do so will result in your application being delayed or refused.

Please note that if your request is granted, you are required to carry the vehicle plate and letter of exemption in the vehicle at all times. The internal plate must be displayed in the windscreen on the passenger side at all times.