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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Housing licences

If you have an existing HMO licence that needs work to be completed to the property at this time, please call 01483 505050 and ask to speak to the Housing Standards Team or email

If you have a pending HMO application, we will look at how we can deal with this remotely.

Apply for a house of multiple occupation licence (HMO)

A HMO is a property occupied by three or more unrelated people, forming two or more households.

Apply for a caravan site licence

Sites used for holiday caravans and camping need a licence from us to operate.

Join the caravan site manager fit and proper person register

From 1 July 2021, most mobile home site owners or managers must be tested to check they're fit and proper.