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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Credits on business rates accounts

Viewing credits on business rate accounts

You can access a list of credits on business rate accounts in company names as of 1 April 2019.

The council has to offset credits against ongoing charges. This happens every year on 31 March. As a result 1 April provides the best snapshot of genuine credits on accounts.

The data is limited to company name, correspondence address, credit amount and the year it relates to.

  • credits are only included where the ratepayer can be identified from our records as being a company
  • the year is the financial year. So 2020 is the financial year 2020/21 ending 31 March 2021
  • the correspondence address is the last contact address on the business rate records. The age of some of the credits means that these addresses may no longer be valid
  • account references are not included as these are personal to the account
  • accounts can cover multiple properties. Credits are held at account level, so no property information is listed

If you paid rates to us as a sole trader or partnership, and believe that you may have left a credit account, you can contact us. Call us on 01483 505050 or email