Information and help for council tenants

2025-26 Tenant Satisfaction Measures survey

Our 2025-26 Tenant Satisfaction Measures survey will be carried out by Acuity Research, an independent market research company that specialises in the housing industry.

Acuity Research provides tenant satisfaction surveys and many other research services across the housing sector. They also provide benchmarking services, data analytics and customer analysis to improve services and engage with residents across the country. They have been working with social housing organisations to measure and understand resident satisfaction since 1998.

Who will be contacted?

Residents will be contacted by phone, email or SMS text with the aim of interviewing a wide range of tenants. The survey should take no more than 10 minutes to complete.

The caller will phone from 01483 928083 introduce themselves as Acuity Research and say that they are working on behalf of Guildford Borough Council.

If you have any questions about this survey, please contact Customer Services at Guildford Borough Council on 01483 505050 or customerserivces@guildford.gov.uk or Heather Metivier at Acuity on 01273 287114 or acuity@arap.co.uk.