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Technical issues with our payment system

We're experiencing some intermittent technical issues with our payment system. Some customers may have issues processing payments. We're working hard to fix this as soon as possible and apologise for any inconvenience.

Submit a Freedom of Information request

Refusing a request

There are some circumstances where we will not be able to provide the information you have requested. This includes: 

  • if we do not hold the information 
  • if the information has been destroyed due to data retention policies 
  • if the information requested falls under an exemption of the Freedom of Information Act 

Vexatious Requests 

We won't respond to requests that are deemed to be vexatious. These include: 

  • relatively trivial requests 
  • the applicant is unwilling to clarify their request 
  • a request containing threatening of abusive language
  • a request that puts a strain on time and resources 
  • a request that betrays a personal grudge against an employee or Councillor 
  • unreasonable persistence with an issue that has been dealt with 
  • frequent correspondence about the same issue
  • the requester that is 'fishing' for information without any idea of what might be revealed 
  • the requester is abusing access rights to vent anger at a decision 
  • the issue has already been resolved or independently investigated.