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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Apply for a medical exemption

The equality act places certain responsibilities on taxi drivers whilst they are carrying disabled passengers. In some cases taxi drivers may be exempt from fulfilling these duties. You can apply for an exemption from:

  • carrying an assistance dog 
  • being a driver of a wheelchair accessible vehicle

To apply you need to prove why we should issue an exemption. This should be a medical reason. Your registered doctor must complete the relevant section of the application form. Your application will then be sent to our medical consultants. If we grant an exemption certificate this needs to be clearly on display in your vehicle whenever you are working. It needs to be removed when you are not driving the vehicle. 

We aim to make a decision on your application within 10 working days.

Contact us on 01483 505050 or email us at to apply for a medical exemption.