Our payment system will be down on Sunday 15 March

You'll be unable to make payments to us from 10am on Sunday. This is for essential maintenance with our payment provider. We apologise for any inconvenience.

Advice and protection for private housing tenants

Help with private renting

You have certain rights and responsibilities if you're a tenant in privately rented property.

Report a noise nuisance

Report anti-social behaviour

Private renting housing standards

If you rent your home, your landlord is responsible for major repairs.

Help finding an accredited landlord

Find out how to find an accredited landlord

Dealing with damp and mould

Renters' Rights Act 2025: What tenants in Guildford need to know

Information about the Renters' Rights Act 2025.