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Technical issues with our phone lines

We are experiencing technical issues with our phone lines.We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form. 

Help shape your future council websites

New websites are being developed for East Surrey Council and West Surrey Council ahead of their launch in April 2027. 

Take part in a short survey to help make sure those websites are easy to use. The survey takes just 5 to 10 minutes. 

Have your say before 5 October (opens new window)

Homelessness - duty to refer

Make a referral

To make a referral you need to:

  • have reason to believe someone is homeless or;
  • they are becoming homeless within the next 56 days

If you make a referral we will:

  • contact the individual
  • arrange a housing options assessment
  • look at what advice and help we can give them

To make a referral you must have a log in or register to ALERT portal.