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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Pay your council tax

Pay your council tax by direct debit

Direct debit is the easiest way to pay. It's simple, safe and you only need to give us your details once. It is also backed by the direct debit guarantee.

We will ask for payment from your bank on the second day of the month. If this falls on a weekend or public holiday it will be the next working day

You can set up a direct debit online if you have a MyGuildford account. If you don't have an account, registration is quick and easy.

Register or sign into your MyGuildford account

If you have not yet registered to access your Council tax account online, there will be additional registration steps to link your online Council tax account.

To complete this step, you will need the following information:

  • your council tax reference number - found on your latest bill
  • your name exactly as it appears on your council tax bill
  • your postcode
  • if you have applied for Local Council Tax Support or have been named on a council tax support application, you will also need to provide your national insurance number. This provides an additional level of security

Once your account is linked, you can go into the account summary screen. You will see 'quick links' on the right-hand side. You should select the 'change my method of payment method' link on the right-hand side of the page.

You will also need the following information to set up your direct debit:

  • the name and address of your bank or building society
  • your sort code and account number for your bank account. You need a reference number for some building society accounts

Once your application is complete, we will contact you if we need further information.

We aim to make the change to your account within 10 working days and issue your new bill. We will send your new bill in the post.