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Technical issues with our phone lines

We are experiencing technical issues with our phone lines. We are working hard to fix this and apologise for any inconvenience.

You can contact us using our online form.

People in residential care or hospital

Exemptions for people in hospital or in residential care

If you are in a hospital, hospice or residential care your property may be unoccupied. If you do not expect to return home, it may be exempt from council tax. This means you don't have to pay council tax for your property.

It doesn't matter if you leave furniture in the property.

How to apply

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links
  • if you're using a computer or laptop these will be on the right-hand side of the screen
  • if you're using a mobile device, click 'quick links'
  1. in the list of quick links find 'apply for or cancel an exemption'
  2. fill in the form telling us:
  • the date you went into hospital
  • the name and address of the nursing or care home, or hospital or hospice