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Mandatory rate relief

Business rates relief for businesses in hardship

Who qualifies for this discretionary relief?

The council can grant up to 100% discretionary rate relief. It must be satisfied that the application meets both the following criteria:

  • the rate payer faces hardship if discretionary relief is not granted
  • award of the relief is in the interests of council tax payers

Further details of the criteria for each of the tests set out above are in the council's Icon for pdf discretionary scheme guidance [386.39KB] - section 2.4

How do I apply?

You need to have a MyGuildford account to apply for this relief online. If you do not have a MyGuildford account you can set one up. 

If you have not yet registered to access your business rates account online, there are more steps. You can then link your online business rates account to your MyGuildford.

To complete this step you will need the following information:

  • the business rates reference number - found on the latest bill. Do not include the "X" when you enter the reference.
  • the name of the business
  • the property postcode

Once you have linked your business rates account, go to the 'account summary' screen. You will see a list of 'quick links' on the right-hand side. You need to select the 'upload information or tell us about something else' link.

What evidence should I provide to support my application?

You can find details of the evidence required in the council's Icon for pdf discretionary scheme guidance [386.39KB] - section 2.4

Digital photos or scans of suitable evidence can be uploaded with the form.

What happens next?

If we need any further information, we will contact you.

If you are awarded a relief, we will send you a new bill.

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