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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Our website is in beta testing. To find out what that means and to give us feedback, please visit our beta website page.

Business rates relief and reductions

Empty property relief

Empty properties do not have to pay business rates for three months after they become empty.

Mandatory rate relief

Mandatory rate relief is a reduction on your business rates. The amount of rate relief depends on the type of business.

Discretionary rate relief

We can use our discretion to grant relief to businesses and organisations in a wide range of situations.

Apply for small business rate relief

You might be entitled to small business rate relief for your property. This will reduce your business rates bill.

Supporting small businesses relief

See if your business meets the criteria for supporting small businesses relief.

Business rates retail discount 2019 - 2021

Retail discounts are given to eligible business ratepayers in the form of discretionary rate relief.

Subsidy allowances

New subsidy allowances were established for the COVID-19 business grants schemes in March 2021.

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