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Bin collections

Due to the high temperatures forecasted, our bin crews will be starting collections earlier than usual to help keep them safe in the heat. Please make sure your bins are out the night before, as collections will take place from 6.00am for the rest of the week. Thank you for helping our crews work safely during the hot weather.

People who are detained or in prison

Tell us about a change

If a person is released from prison and moves back into your property, you may not get the discount.

If you have been released from prison and move back into your property, you will not get the exemption. 

Tell us about the change

You can tell us about a change online through your MyGuildford account. 

You'll need to:

  1. log in to your MyGuildford account (opens new window)
  2. click the 'council tax and benefits' tile
  3. select 'continue' on the 'view other services' page
  4. select 'council tax' on the 'your services' page
  5. on your account summary page, find the list of quick links
  • if you're using a computer or laptop these will be on the right-hand side of the screen
  • if you're using a mobile device, click 'quick links'
  1. to tell us : 
  • that a person has been released from prison and has moved back into your household, find 'apply for or cancel a disregard' in the list of 'quick links'
  • that you have been released from prison and have moved back into your property, find 'apply for or cancel an exemption' in the list of 'quick links'
  1. follow the steps on the form.
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