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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Reductions for members of religious communities

Discounts for members of religious communities

An adult living in your household is not counted for council tax if they are a member of a religious community.

A person qualifies if:

  • their main occupation is prayer, contemplation, education, the relief of suffering
  • they have no income or capital of their own. Other than any occupational pension from previous employment
  • they are dependent on the religious community for their material needs

If we do not count this person for council tax and there are less than two adults in the property that are counted for council tax, you will get a 25% discount off your bill. If all the members of your household are members of a religious community, the discount will be 50% off your bill.

You need to have a MyGuildford account to apply for this discount online. If you do not have a MyGuildford account you can set one up.

Register or sign into your MyGuildford account

If you have not yet registered to access your council tax account online, there are more steps. You can then link your online council tax account to your MyGuildford.

To complete this step you will need the following information:

  • your council tax reference number - found on your latest bill
  • your name exactly as it appears on your council tax bill
  • your property postcode
  • if you have applied for Local Council Tax Support or have been named on a council tax support application, you will also need to provide your national insurance number. This provides an additional level of security

Once you have linked your council tax account, you can go into the 'account summary' screen. You will see a list of 'quick links' on the right-hand side. You need to select the 'apply for or cancel a disregard' link.

You need to supply the following information:

  • the date the person(s) moved into the property or became a member of a religious community

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