Planned maintenance to our phone payment system

We will not be able to take payments over the phone from 5.30pm on Tuesday 15 July to Wednesday 16 July. This is whilst we carry out some essential maintenance. We apologise for any inconvenience. 


Have your say on the future of local councils in Surrey

Take part in a landmark Government consultation on proposals to replace Surrey's current councils with up to three larger authorities. We support a three unitary approach - Find out more and read our consultation question guide.

Difficulty paying your business rates

What happens next?

If we can accept your offer of payment, we will confirm this when you complete the form. You will be able to view details of the arrangement you make on your online business rates account.

You must make the payments by this arrangement.

If we cannot accept your offer of payment online, your offer will be looked at by a member of staff. We will send you a letter to tell you the outcome of your request.

Making a special payment arrangement means you will not have paid your account in full. Your case will still proceed to court. But provided you make the payments by your arrangement, nothing more will happen.