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Planned maintenance to our systems

You will not be able to access your online council tax and benefits account or the planning portal on Friday 21 August. This is whilst planned maintenance is carried out. We apologise for any inconvenience. 

View your benefit account

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Once you have been through a short registration process you can: 

  • log in at a time that suits you - 24 hours a day, 7 days a week 
  • see the status of your claim and entitlement 
  • see when your next Housing Benefit payment is due and the amount 
  • view your benefit notifications 
  • report a change 
  • upload documents

You'll just need to: 

  1. sign up for a MyGuildford Account 
  2. once you're signed up, sign into your new MyGuildford Account and click the 'Benefits' tile 
  3. follow the on-screen instructions (you'll need your claim reference number and your National Insurance number to hand)
  4. your account is validated, and you can now access your account 

Register or sign in to your MyGuildford Account (opens new window)

Watch our video on how to link your benefit to your MyGuildford account