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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Pay for planning applications

If you have submitted your planning applications via the Planning Portal, please pay directly through the portal or your application will not be submitted to us.

We can only accept payments up to £10,000. If you need to pay more than this, please make multiple payments. If you need any help, contact customerservices@guildford.gov.uk.

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