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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Add, change, or remove a property name

We control the names of streets and properties in the borough. To decide on applications, we use:

  • our own street naming and numbering policy
  • the National Land and Property Gazetteer

You can add, change, or remove the name of an existing property online. To do so, you must be either the:

✔ the property owner

✔ the property owner's agent

You cannot add, change, or remove a property name if you are a:

prospective buyer


You cannot remove a property's name if it does not already have a property number to use instead. New names cannot be similar to the names of other properties nearby.

We cannot give a fixed timescale for deciding on your application, but we'll make any changes we approve as soon as possible.

If your changes mean a new address needs to be created, apply to register a new address instead.

Add, change, or remove a property name

Read more information in:

  • the Public Health Act 1925 (sections 17, 18 and 19)
  • the Town Improvement Clauses Act 1847 (sections 64 and 65)