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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Business rates reliefs and exemptions

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Small business rate relief

You might be entitled to small business rate relief for your property. This will reduce your business rates bill.

Mandatory rate relief

Rate relief is a reduction from the council on your business rates bill.

Empty property relief

You do not have to pay business rates for empty premises for three months after they become empty.

Retail Hospitality and Leisure Relief 2022

Retail discounts for 2019 to 2021 have been replaced by Retail Hospitality and Leisure Relief 2022.

Discretionary rate relief

We can use our discretion to grant relief to businesses and organisations in a wide range of situations.

Subsidy allowances

New subsidy allowances were established for the COVID-19 business grants schemes in March 2021.